CallRim

CallRim Privacy Policy

Last Updated: 3/1/2025

CallRim ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, transfer, store, and protect your personal information when you access or use our services, websites, applications, and platforms (collectively, the "Service"). By using our Service, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that can identify you ("Personal Data"), including:

  • Account Information: Your name, email address, phone number, postal address, and other contact details when you create an account.
  • Payment Information: Credit card or billing details when you subscribe to a paid service.
  • Communications: Any information you provide when contacting us or through customer support, surveys, or other interactions.
  • Verification Data: Government-issued IDs or other documents when required for account verification.

1.2 Non-Personal Information

We also automatically collect non-personal data that does not directly identify you, such as:

  • Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent on the platform.
  • Device Information: Details about your device, browser type, operating system, IP address, and mobile network information.
  • Cookies and Tracking Technologies: Information collected via cookies, web beacons, and similar technologies to improve the user experience and gather analytics.

1.3 Third-Party Data

When you integrate with third-party services or log in via social media, we may receive data from those providers in accordance with their privacy policies. This may include your name, email address, profile picture, and other relevant details.

2. How We Use Your Information

2.1 To Provide and Improve Our Service

We use the collected data to:

  • Create, maintain, and improve your account.
  • Deliver and personalize the Service.
  • Enhance the functionality and performance of our platform.
  • Monitor and analyze usage and trends to improve our offerings.

2.2 To Process Transactions

When you make a purchase or subscribe to a Service, we process your payment details and related information to complete the transaction, verify your identity, and prevent fraud.

2.3 Communication

We use your information to:

  • Send you updates, newsletters, and important service-related communications.
  • Respond to inquiries, provide customer support, and gather feedback.
  • Notify you of changes to our Service or policies.

2.4 Marketing and Advertising

With your consent, we may use your information to deliver targeted advertisements, offers, or promotions. You can opt out of marketing communications at any time.

2.5 Legal and Regulatory Purposes

We process your information to:

  • Comply with legal obligations, such as tax or financial reporting.
  • Protect the rights, property, and safety of CallRim, our users, and others.
  • Investigate and prevent potential violations of our policies or the law.

2.6 Analytics and Research

We may aggregate and anonymize usage data for research, analytics, and business intelligence purposes. This information helps us understand trends and improve our Service without identifying individual users.

3. How We Share and Disclose Your Information

3.1 With Service Providers

We may share your information with third-party vendors or partners ("Service Providers") who perform services on our behalf, such as payment processing, data storage, analytics, customer support, and marketing. These parties are contractually obligated to protect your data and use it only for the purposes we specify.

3.2 With Business Partners

We may share aggregated, non-personally identifiable information with our business partners for joint marketing, research, or other business purposes.

3.3 For Legal Reasons

We may disclose your information:

  • To comply with a subpoena, court order, or other legal process.
  • To protect our rights, privacy, safety, or property, or that of our users or the public.
  • In connection with any merger, sale, or reorganization of our business, provided that the acquiring entity agrees to honor this Privacy Policy.

3.4 International Transfers

Your information may be transferred to and stored in countries outside your jurisdiction. In such cases, we implement appropriate safeguards to ensure that your data receives an equivalent level of protection to that provided by applicable laws (for example, through standard contractual clauses).

3.5 With Your Consent

We may share your information with third parties if you have provided explicit consent for such disclosure.

4. Data Security and Retention

4.1 Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Measures include:

  • Encryption of data in transit and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls and authentication procedures.

However, no security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

4.2 Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely delete or anonymize it.

4.3 Data Backups and Recovery

We maintain regular backups of your data to ensure business continuity and disaster recovery. In the event of data loss due to system failure or other events, we will use these backups to restore your information as soon as possible.

5. Your Rights and Choices

5.1 Access and Correction

You have the right to access the Personal Data we hold about you and to request corrections if any information is inaccurate or incomplete.

5.2 Deletion and Objection

Depending on applicable laws, you may have the right to request the deletion of your Personal Data or to object to its processing. Please note that certain data may be retained for legal, accounting, or operational purposes even if you request deletion.

5.3 Data Portability

Subject to applicable law, you may request a copy of your data in a structured, commonly used, and machine-readable format.

5.4 Opt-Out of Marketing

You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly. Please note that even if you opt out, we may still send you transactional or service-related messages.

5.5 Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our Service.

5.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the contact information provided in Section 12 below. We will respond to your request in accordance with applicable laws.

6. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect Personal Data from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

7. Third-Party Websites and Services

Our Service may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third parties you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we update this policy, we will revise the "Last Updated" date at the top of this document and, where appropriate, notify you via email or a notice on our website. Your continued use of the Service after any modifications constitutes your acceptance of the revised Privacy Policy.

9. International Data Transfers

Your Personal Data may be transferred to, stored, and processed in countries outside of your country of residence. We take steps to ensure that such transfers comply with applicable data protection laws and that your data is subject to adequate safeguards, including encryption, contractual provisions, and adherence to international standards.

10. Data Security Incident Notification

In the event of a data breach or any unauthorized access to your Personal Data, we will promptly notify you and take appropriate remedial action in accordance with applicable laws. Our notification process will include details on the nature of the breach, the data affected, and the steps we are taking to mitigate any adverse effects.

11. Legal Basis for Processing

We process your Personal Data based on the following legal grounds:

  • Consent: Where you have provided explicit consent.
  • Contract: To perform our obligations under a contract with you.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: To pursue our legitimate interests, provided they do not override your fundamental rights and freedoms.

If you wish to know more about our legal basis or withdraw your consent, please contact us.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CallRim
21781 Ventura Blvd. #123A, Woodland Hills, CA 91364
Email: support@callrim.com