Smarter Call Management with AI
Secure, AI-powered call storage, search, and insights—all in one platform.
AI-Powered Call Summarization
Instantly understand key takeaways from calls
Secure & Compliant Storage
Role-based access, encryption, and retention policies
Seamless Search & Retrieval
Rapid metadata-based search and bulk downloads
On-Demand Transcription & Redaction
Convert calls to text and protect sensitive data
Features & Capabilities
Comprehensive tools to transform your call management and customer insights
- Granular User ManagementSet permissions for streaming, downloading, or restricted access.
- SSO & Audit LogsSeamless authentication via Okta, Google, or Azure AD with full activity tracking.
- Geolocation & Device RestrictionsLock down access based on location and device type.
- Fast Call IndexingSearch by date, agent, call duration, and metadata.
- Bulk Call ExportsRetrieve multiple calls instantly.
- Tagging & CategorizationAssign custom labels to prioritize key interactions.
- On-Demand TranscriptionConvert any call into text via Deepgram.
- Speaker DiarizationIdentify agents vs. customers automatically.
- AI SummariesGenerate concise overviews of each call for quick review.
- Real-Time Ingestion MonitoringEnsure all calls are recorded and retrievable.
- Automated Call VerificationDetect and retry missing or incomplete recordings.
- Weekly Reports & AlertsStay ahead of missing calls with automated reports.
- Unified Call HistoryView every interaction from a customer in one timeline.
- Sentiment Analysis (Future)Detect frustration and track trends over time.
- Predictive Churn Modeling (Future)Identify at-risk customers before they leave.
- Enterprise-Grade EncryptionAll recordings are protected at rest and in transit.
- Compliance-First DesignFully supports HIPAA, PCI, and GDPR requirements.
- Automatic Retention PoliciesManage call retention and deletion automatically.
- Anomaly Detection & Access LogsFlag suspicious activity and unauthorized downloads.
Why Choose CallRim
See how we outperform the competition with AI-powered features and enterprise-grade security
| Feature | CallRim | MediaVault | Other Competitors |
|---|---|---|---|
| AI Call Summarization | |||
| Secure Role-Based Access | Limited | ||
| On-Demand Transcription | Limited | ||
| Call Tagging & Metadata Search | |||
| Compliance Redaction | |||
| Deep CRM & API Integration | Limited |
How It Works
A simple 3-step process to transform your call management
Capture & Store
Automatically record calls and store them securely with enterprise-grade encryption and compliance controls.
Analyze & Transcribe
Use AI to extract key insights, generate summaries, and convert calls to searchable text with speaker identification.
Retrieve & Report
Search, download, and monitor calls effortlessly with powerful metadata filtering and bulk export capabilities.
Transform the way you manage and analyze calls today
Get started with CallRim and discover how our AI-powered platform can revolutionize your call management and customer insights.
Secure & Compliant
Enterprise-grade security with HIPAA, PCI, and GDPR compliance
AI-Powered Insights
Automatically extract key information from every call
Easy Integration
Seamlessly connects with your existing systems and workflows